Customer service satisfaction survey (English)

Customer Satisfaction Survey (IDE Service)
Your feedback is important to us, and we appreciate your input on ways to serve you better.
* Required
Your company name and plant location *
Your answer
Plant performance
Based on your experience, please rate your satisfaction with our customer service.
Ease of operation *
Very dissatisfied

1

2

3

4

5

Very satisfied

Plant reliability *
Very dissatisfied

1

2

3

4

5

Very satisfied

Quality of installation *
Very dissatisfied

1

2

3

4

5

Very satisfied

Quality of training *
Very dissatisfied

1

2

3

4

5

Very satisfied

Quality of service
Reaction time to service calls *
Very dissatisfied

1

2

3

4

5

Very satisfied

Reaction time to price offer requests *
Very dissatisfied

1

2

3

4

5

Very satisfied

Suitable technical assistance *
Very dissatisfied

1

2

3

4

5

Very satisfied

Delivery time for parts *
Very dissatisfied

1

2

3

4

5

Very satisfied

Delivery time for chemicals *
Very dissatisfied

1

2

3

4

5

Very satisfied

Condition of shipment upon arrival *
Very dissatisfied

1

2

3

4

5

Very satisfied

Assistance via phone/email/fax *
Very dissatisfied

1

2

3

4

5

Very satisfied

Professional level of the IDE representative *
Very dissatisfied

1

2

3

4

5

Very satisfied

General comments
Please provide your opinion of our service in general.
List the weak points of the service provided by IDE
Your answer
Suggestions for improving the service
Your answer
Grade your general satisfaction on a scale of of 0 to 100 *
Your answer

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